Remote software support for Ericsson network elements deployed at mobile network:
➣ 24/7/365 on call service - Impact analysis and Recovery the System in case of Emergency in a short time
➣ Troubleshooting & Resolution of events
➣ Preventive Maintenance: CS Core nodes Audit, Health checks, Backups, Alarms analysis, Cleaning
➣ Most frequent alarms investigation
➣ Minor/query event resolution, ad hoc activities (e.g. configuration change) requested by customer
Support team is based on a team of remote support engineers and administrator/technical manager
➣ Very strong expertise on Ericsson network elements
➣ All remote support engineers are ex Ericsson engineers
➣ All remote support engineers have experience in 24/7 Emergency support
➣ All remote support engineers have experience in Preventive support
TeleSupEx Group service initially focus on Ericsson equipment
The following list specifies CS network elements supported by TeleSupEx service:
➣ MSS
➣ MGW
➣ SGSN / MME
➣ HLR / AUC
➣ HSS
➣ BSC (HD, EVO)
➣ GSM/3G RBS, LTE eNodeB
➣ OSS-RC
Other Ericsson network elements (IMS for exammple) deployed at mobile network can be added to support service at future stages
Our team is already successfully supporting the networks of the following operators:
➣ Partner, Israel - Mobile network 3G/4G
➣ Rostelecom, Russia - wireline operator
➣ TMT, Russia - Mobile network 2G/4G
➣ Iridium-Russia - Satellite comunications
➣ WestCall, Russia - Telecom operator